Sign in . By Tim Smith | Monday, June 12th 2023. 5-1 mbps every day after 1pm for the last 2 weeks. Also when I a. Virgin Media invests more than £1 billion a year in its ultrafast network. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. Fainbrog. Step: 03: Let The Virgin Test Speed Results Load And See The Results. Amount of compensation. Every device tested provides the same 150 mbs Ethernet connection. However whenever I reset the router then the slow. When I turn the WiFi pod on the speed drops to next to nothing. co. 0c9821507a37ee02. Monday, Sep 6th, 2021 (10:38 am) - Score 20,368. For example when I try to do online shopping when I go to payments - the internet disconnects and I am unable to complete the transaction. 100. Hi Virgin Media. Virgin Hub 3 Modem Mode Slow. We’re Virgin Media - the first people to offer TV, broadband, phone and mobile services – all from one place. Over the past couple of weeks the achievable speed seem to have dropped on my broadband. Speed. Check your broadband speed 2. My mobile network is way faster than my broadband. Nick Ansell/PA Wire. Further exclusions & legal stuff apply. Then I was only getting 6mbp/s download and the same 6mbps upload, donwload speed is max 300kb/s which is unusable! I called up virgin media and the guy changed some settings on his end and reset the router and it went back up to 94mbp/s and 6mbp/s upload which was great. We aim to resolve your complaint within 10. M200: This comes with an average upload speed of 213Mbps. 5. Below is what this looks like on our router, the number of bonded channels may be. you could ca. 13Gb, over 230Mb faster than BT's fastest broadband plan. -2. My Virgin "Superfast" Broadband is currently so slow that I can't even run an internet speed test edit: 2 months til an apparent fix but a 40% discount in the meantime, swings and roundabouts. I recently upgraded from 500MB to 1GB. Turn the hub. If anyone has ever had a poor service from Virgin Media this is where you can come and vent and also see what others have had to experience. 3. Customer complaints-23%: Trustscore: 4. The estimated fix date is: 03 NOV 2021 09:00. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. I got the full amount plus 2 x £50 goodwill payments. All providers should have a complaints policy or procedure on their site which lists how you can contact them and how a complaint should be handled. Like Sky Glass, the streaming TV from Sky, the Stream is a stepping stone. Check your internet speed with our free broadband speed test. (I currently have the hub 3 and haven't had any issues with it) So I've signed up to receive the new hub that will be delivered in about a. Stream from Virgin Media. Availability of services from other major UK ISPs will differ from Virgin Media’s services. Select your Virgin Media WiFi network name from the list; Enter your WiFi password and select Join; Your device should now be connected to Virgin Media broadband. TiVo. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. 4 hours placed in modern mode and an Asus RTAX86u router. With my phone standing next to the hub I'm getting 900mbps on wifi. After going in circles trying to find a way to speak to a real person on the Virgin Media website I've ended up here. The best times to game online or make big downloads, for example, would be when connection is fastest. 1 based trial, which took place in the Berkshire town of Thatcham ( here) and pushed their network to “ hyperfast ” download speeds of up to 2. I’d like to test my speed. Download speeds typically almost always hitting 200 Mbps. 0 Mbps and 3. Forums. Speed. Virgin Media has been named the worst broadband provider for the past year Credit: PA:Press Association. It's now actually so slow most speed tests time out before giving me results. 100. Thursday. Boot PC in safe mode with networking and do a speed test by wire - 5140788The above sounds about right as you've raised a speed complaint with us. This has been going on for at least two months. - 4752246 - 7 I successfully raised a complaint using the online form buried in My Virgin Media. Update 17:00: Virgin Media's broadband network appears to be continuing to suffer widescale outages, having stayed up for most of the working day. Also one Up channel has dropped qam to 32 (should all be at 64). Check the Linksys USB adaptor is connected on the 5Ghz band. Reboot your router - Unplug it, wait for a bit, plug it in again and retry the speed test. Virgin Fibre Areas only. We have phone - 5145164 - 2. 16. 1 router mode or 192. I've tried restarting the hub and checking speeds in modem. Posted in Speed. You can call Virgin Media to cancel your broadband by dialling 150 from any Virgin phone. We've got the UK's fastest widely available home broadband, so you won't find faster. Occasionally I'll get 20 Mbps. comments sorted by Best Top New Controversial Q&A Add a Comment Contact your provider. 1. The previous broadband from Virgin media. A speedtest will show speeds of around 10mb randomly. Or 0345 454 1111* from any another telephone. N. TiVo. on 16-05-2022 12:30. . Updated on 13 July 2023. Broadband Speed Test; Packages. As low as 2Mbps at times, in the evening it’s back to 38Mbps. Contact your provider 4. One of the most common complaints among Virgin Media users is slow internet speed. 12 months left on the contract. on 15-09-2023 14:50. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. net will test your connection. A long-running problem on Virgin Media’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. It's now actually so slow most speed tests time out before giving me results. Download speed is 540Mbps + ! (great) Upload speed when I first signed up was about 36Mbps. £9. Please, ensure you follow the instructions so we maintain communication between your hub and service and our systems while this investigation is on. co. It is possible that when a speed test was performed the device was connected to the 2. I was due 103 days of compensation for non install of services and 2 x engineer late cancellations = £676. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm. It's a WiFi connection utilising a Linksys AE3000 device; never had an issue getting it to almost 500Mbps with other suppliers. 6Mbps up. V6. We’re paying for the M350 fibre broadband, but the speeds we’ve been getting are on average 21mbps download and it cuts out regularly. ) We restarted the VM box for the Tv too. My Virgin Media makes managing your account easier with all your information in one place. Forum; Apps. Click the lower link (Share Live Graph) then, click generate. Try dispute resolution. 01 Mb upload on the 1Gig package. 33 for each calendar day that the service is not repaired. I replied that this didn't address my concerns, explained again including the outcome I wanted. 33 Comments. UPDATE 8:25am. net will determine the best performing server to run your test on. Click on the “Networking” tab. Check out the do's and don'ts, in our Community FAQs. I am on the 500MB package. WiFi speed is only as good as the worst connection on each side. Apr 10, 2023. Please, ensure you follow the instructions so we maintain communication between your hub and service and our systems while this investigation is on. Virgin Media issues internet advice for customers to get faster speeds 'in minutes' If your Wi-Fi seems to be slowing down, a couple of easy remedies could get it. It’ll search for and fix any corrupted files on your computer and gently nurse it back to. Tweet Virgin Media. Of the biggest providers in the UK, Sky (the owner of Sky News), Virgin Media and EE had the lowest proportion of customers who had not experienced any issues, at 32%, 35% and 37%. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. Their 23% Resolve Complaints rating is a cause for concern. Wifi speed depends on so many things. A long-running problem on Virgin Media ’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. It's consistently worse at night, and today has been basically unusable (<1Mbps). Speed. 5. 9 40. BT Broadband contact details. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. 65. on 10-12-2021 13:39. Speed. I have a hub 4 with 1000 download mbps and 52 upload mbps and I am receiving on my PlayStation 5 around 300 mbps download and 2 mbps upload, the connection is wired yet I still receive awful speeds. 168. to 9 p. The usage has changed recently as it was just a single user but now. We have also checked to see what the situation is with regards the latency issues, and. . Stream from Virgin Media. Open a web browser and go to 192. I have Virgin Business with 500MB download and 50MB upload. Virgin Media has just released some vital advice about its router and users would be wise to take note as it could help stop the stuttering. Our network delivers the fastest widely-available broadband speeds to homes and businesses. Customers on Virgin Media O2's M100 and M200 packages will see their headline speeds upgraded by around 25% with moves from 100 and 200 meg services to 125 and 250 meg respectively at no additional cost. An interesting comparison was speed on mobile upstairs was 10. 2022. Slow Speed - Intermittent Signal Issue. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. 02. Rang and was told a new hub would be sent out to me and would arrive on 08. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. Have been with Virgin Media for several years. . 2) Yes I do know how to test Broadband speeds. Click on the “> Check router status” button. We advise using their services securely and reviewing complaints beforehand. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. Email Customer Services on . I have had slow speed for 2 weeks. See message 12 in the first and 13 in the second. on 27-10-2021 16:44. V6. So if you want to get the whole house online at the same time, or you’d like to spend more time doing the really cool things on the web (like downloading, streaming and gaming) we can. Averaging 30mbps. Virgin Media - 1130Mbps, BT - 900Mbps, Vodafone - 910Mbps, TalkTalk - 944Mbps, Sky - 900Mbps, Plusnet - 500Mbps. There is nothing on my account: I have raised my issue (prior to raising the complaint) 3 times (within last 3 months only) and probably +10 times for the duration I have been a customer (~5 years). Restart your equipment. Maybe they'll offer it to New Customers Only & leave us loyal subscribers pay out the odds. Web: 0207 5203814. What do the colours mean? Yellow. Discussion in 'Virgin Media Broadband' started by Rainman Andy, May 31, 2011. Volt. 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. At the time, there was nothing for those on more. on 09-01-2023 06:19. Occasionally I'll get 20 Mbps. Please see below for a summary of events: Virgin Broadband was fitted at my house on 29th October 2022. We've just moved back in our parents property and our internet (250MB download / 20MB upload) has been terrible leading to significant slowdown and a drop out at least once a day (monday to friday). Expect uploads averaging 52Mbps from the M500 package, and. 4 QAM256 1 2 147000000 7. It's been consistently slow on upload for almost a year. 2. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. My Virgin Media. The Financial Ombudsman Service Exchange Tower complaint. 02. 4ghz band which limits the connection to the router to around 144mbps sometimes even less depending on the device (then a speed test would show. Our contract says we are guaranteed 107mbs but on a speed test we are lucky to be getting 9mbs which is no better than the non fibre broadband that we had previous. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. Download speeds typically almost always hitting 200 Mbps. Legally I am due 50% of the advertised speed which was 200mbps. If the actual download speed provided from our network to your Virgin Media Hub falls below the Minimum Guaranteed Download Speed, and this happens for 3 consecutive. if I connect over hotspot 4G I get faster speed 15Mpbs read 30Mbps read. 9 Mbps (at 1614 hrs). net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. Speed. You can report if you’re affected by a service outage online or give our friendly team a call on 150 from your Virgin Media home phone or mobile, or on 0345 454 1111* from any. 0 out of 5, from 74,000 reviews:. Gig1 speed - disappointing. Now speed has dropped from 1GB to 200Mb. I can only conclude this decrease in speed. TiVo. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Boot PC in safe mode with networking and do a speed test by wire - 5140788 The above sounds about right as you've raised a speed complaint with us. The problems appear to. How to fix Virgin Media slow internet speeds. org. co. 2 Mbps (at 1833 and 1835). ^Martin. The speed loss is so huge it is as if you in 10Mb/s half duplex it would be worth a temporary return to Router mode to get a base line for the VM service. We advise using their services securely and reviewing complaints beforehand. My broadband has been awful for several weeks now- usually between 0. This lasted until July. 4) One minute it is 600 next minute it is 197 leave it half an hour and it is 279. M350 - Slow speed and latency for weeks. Having - 5262389. How to cancel your Virgin Media contract. org. on 16-03-2023 20:46. The download speeds available on Virgin Media are available to customers based on your speed package. on 12-04-2023 12:54. My latency is 11ms and packet loss is 0. How to make a complaint via phone. Having issues with broadband speed . From the beginning of December I have been experiencing very low speeds and the upload speed has reduced to the level I would expect from AOL dial-up. Rang customer services and was told that my complaint would be looked at in 14 working days and it was not possible for a technician to look into the issue. Hi everyone. The speed at the Hub should reflect. I recently upgraded from M350 to M500 package. Get broadband for £15 £30 £15 View Deal 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. Very Slow Network speed. Top Trending Stories Today The 80p vegetable for condensation 150 free from your Virgin Media phone or 0345 454 1111 from any other phone line. We recently signed up for Virgin broadband as it was advertised as a massive upgrade on what we had. Harassment complaint. Meanwhile, router problems were an issue for 14% of broadband users, plus 14% of customers said they'd been left without a connection for at least an hour. I have Virgin Business with 500MB download and 50MB upload. For example, randomly internet pages will not load. Multiple broadband speed tests over time can show if and when speed fluctuates. The speed ranges between 0. This is a VM RFoG / FTTP area, since it was installed in 2017 the stability of the service has been excellent. Loose or damaged coax cables are the usual issue here. Restarted router multiple times, called the support, and they couldn't find a so. Virgin’s upload speeds are actually much worse than BT’s fibre-to-the-cabinet lines, on a pound-for-pound basis. My WiFi speeds are regularly dropping on the weekend to unacceptably slow levels - I pay for the 125MB fibre package, and when I test the speed after struggling to load basic websites on WiFi via a laptop, I'm getting speeds of. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Even on a gigabit connection – or 1,000Mbits/sec – the upload is capped. You. Nothing has made a difference. it claims no issues with the VM network or hub, but my Superhub is showing thousands of post-RS errors and SYNC Timing Synchronization failure. 33 for each calendar day that the service is not repaired. Re: GIG 1 Slow Speed. Pricing is competitive across most of the speed tiers, and Virgin Media offer one of the best whole home wireless guarantees, with their WiFi Max add-on. If the actual download speed provided from our network to your Virgin Media Hub falls below the Minimum Guaranteed Download Speed, and this happens for 3 consecutive days or more (whether continuously or intermittently during each day), and we are unable to fix the problem within 30 days of you reporting the problem to us, [ [you may have the ri. Portsmouth has a median broadband speed of 90 Mbps, which is drastically faster than the South East's 53 Mbps and quite a bit faster than the UK median of 60 Mbps. I have had slow speed for 2 weeks. 3 stars. . Hi, for this past week I have been having very slow upload speed. I have raised this twice. Once the test begins click on: Run full test to see all the stats. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. This has only happened recently though. I have a Virgin Media hub. . 22-04-2023 10:19 - edited 22-04-2023 10:20. 2 Mbps and laptop 2. D01 C9W8on 13-01-2023 12:13. Two months ago I switched over to Virgin Media and took out a combined TV, phone and broadband deal. uk of Stourbridge, US. Select Apply changes. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. I have been having the same problem's over the last few day's to a week, after work's had been completed on my street everything seemed fine, then all of a sudden my speed dropped dramatically from what is was, I was regularly getting around 850-900+Mbps on my 1 Gig Fibre Broadband package, since the work's have finished my. Nothing to expensive if possible. Boot the computer in Safe Mode + Networking, if the speed test posts a much faster result software bloat is the issue. 60 to £33. The SanKnows RealSpeed test indicates (as usual) that I have 1 Gig to the router, but after the router, the download speed to wired. Package. Slow connection Connection seems slower than expected. Virgin Media employs around 12,000 people directly in the UK and is part of Liberty. My Virgin Media. I have reb. I have spoken to VM customer services who advised me to restart the router (which I had done many times before . This is an SNR fault. 1) I am an ex IT Manager. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. I have a Virgin Media hub. TV;. VM has 8 weeks to resolve. Virgin Media O2 has apologised after thousands in the UK reported they were unable to access the internet for the second time in one day. Broadband and phone deals. 168. Gaming Support. I've been with Virgin for about a month now and am on the 1gb package with the Hib 5 All in all its been pretty good. TV on the go. , and Saturday and Sunday, 8. The fault reference is: F009373103. . on 17-04-2023 11:23. Fastest median download speed . Click Begin and speedtest. Cancelling Virgin Media broadband over the phone. Pick a category to get started. To get a full 1Gb, plug a laptop into the Hub4 via ethernet. Online support to enable you to get the best speed from your broadband service is also available at Tips for getting the best speeds. Watch. I had the same issue around a month ago and it was resolved, some kind of. Here's what I've done to get 'acceptable' speeds. It also offers M125 (average speed 132Mbps), M250 (average speed 264Mbps), M350 (average speed 362Mbps). Just upgraded to Gig1 on Virgin Media, and was expecting much faster speeds, but after contacting the VM online help service (after a 1 hour wait, and being transferred to 3 advisors !), I was told that the 1gb speed is the speed that is 'sent' to the hub. That is a problem for us. Speed. We are moving to Plusnet where we get 500mb for £35 per month. After testing at various times of the day I’m getting about 500 to 600 MB speed. You can check what speed you’re getting by using an Ofcom-accredited price comparison site such as Broadband Compared , broadbanddeals. The Financial Ombudsman Service Exchange Tower complaint. Ask for FREE. 4GHz or 5GHz. Up to 3 WiFi Pods if needed. The median download speed at 1pm was 80. 4 QAM256 2 3 155000000 7. WiFi speed tests can be somewhat hit and miss as your device could be connecting on the 2. Have been with Virgin Media for several years. Once you submit your complaint you will receive a text message within 48 hours with a case ID 4. M100: This. I got the full amount plus 2 x £50 goodwill payments. Entertain me; Broadband Deals. Any higher than 100ms will cause significant lag and make online games difficult to play. Ive contacted customer services multiple times since 8/3/23 and also raised a complaint. Virgin Media deliver some of the whooshiest broadband speeds in the UK, but most of that whoosh only goes in one direction: down. Virgin Media just phoned regarding my online complaint for non payment of correct compensation as per their own Automatic Compensation Scheme. BT’s complaints were mainly driven by customers’ experience with faults, service and provisioning while Virgin’s complaints were driven mainly by how customers’. Slow uploads and downloads were also a problem, affecting 15% of customers overall. I phoned the technician team and asked. Use the test below to see if the issue is at the Hub or device. Once the test begins click on: Run full test to see all the stats. For all issues we recommend a reboot. To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. There are 3 of us in our house one plays Genshen and we have a Roku - Amazon is particulary bad it dropped out about 3 times last night and only that and one tablet were in use. The details of that are here: Fault reference number: M04992688. Last night lost internet in CR2 area and so rebooted hub 5. VM evidently hope that by making complaining as slow and unproductive. <iframe aria-hidden="true" title="GTM" src="height="0" width="0" style="display: none; visibility: hidden. It's been consistently slow on upload for almost a year. Views. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Hi, This morning my broadband seems to have really slow upload speed, download seems normal. Available with M50 broadband or faster. Jun 09, 2023 10:50 am EDT. However, I have a hub 3 in modem mode, and I can't get wired speeds above 180-190Mbps. Phoned up support tonight, who told me to reboot. Keep your modem out in the open to make sure you get the best from it!on returning to VM I've now got a super fast 350Mb/s download (and it usually reports 350-380Mbps on various speedtest checks) but with a terrible download latency 300-400ms. It shows a lot of promise and is an excellent first step for those who want to gradually switch from traditional pay-TV to cheaper, no-contracts streaming-based TV. Black Friday sale ends on 27th November. Slow uploads and downloads were also a problem, affecting 15% of customers overall. 1 channel enabled for upstream. By post It’s not as quick, but if you prefer to send us a letter, you can write to us at: Complaints Virgin Media Sunderland SR43 4AA Your letter will be acknowledged within 48 hours of receipt and we aim toJust tried from my pc which is hard wired into my router(don’t use pc much now) & the speed is what it should be roughly 275mbs download. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. nhalks. Dave Snelling. The same connection on the. To resolve this issue, try the following:Virgin Media no longer have a customer loyalty team which really doesn't surprise me as loyalty to its customers is certainly not on their agenda. I tried laptop downstairs at about 2m in front of Hub and speed was 5. Complaint escalation!!!!!! I have raised a complaint - but when I log in to my account to see what is happening (over 28 days passed). Other ISPs, Virgin Mobile and Ethernet services have also been impacted. Hi, As the title suggests, broadband has slowed down (both WiFi and Ethernet) today down to 3Mb download, 0. In the last week there has been a series of events that demonstrated an extreme lack of competence, training and empathy whilst also highlighting significant failures within the internal operations of Virgin Media. First call 0800 561 0061 - use the automated service to see if there is a local service issue. - 5241278. I also have a new high-speed ethernet cable between both routers. Check with your provider to see if it’s fit for purpose. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to.